FAQ

Yes. If you send us a photo showing the entire product, nameplate, quantity, exit, and exterior of the building, we will first confirm how to proceed with collection, purchase, and removal.

It's possible. If you are in a hurry, the quickest way is to check the outline over the phone and add the necessary photos and address area via LINE or the form.

LINE ID is @hg-recycling. You can also open it from the QR code on the page, the add friend button, or the fixed LINE button.

Check the service area on Google Maps and proceed directly to the telephone, LINE, or free assessment form. The official store information will match the content on the Google Business Profile side.

If we can find out the photo, address area, quantity, and desired time early, we will aim to provide you with an initial response on the same day or as soon as possible.

We can provide consultations mainly in the 23 wards of Tokyo, the Tama area, the bay area, and the industrial area. Check the parking conditions and removal time in advance.

You can consult from homes, stores, and factories in Kanagawa Prefecture, including Yokohama, Kawasaki, Sagamihara, Keno, Shonan, and the Bay Industrial Area.

You can consult with us. At warehouses, food factories, and manufacturing sites, we check equipment photos, quantities, exits, and vehicle entry conditions.

It's possible. At warehouses and factories in coastal areas and inland areas, heavy items, metal items, and removal schedules are checked separately.

The current main areas covered are Tokyo, Kanagawa, Saitama, and Chiba. Other areas will be confirmed individually depending on project content, quantity, and schedule.

We can consult with you regarding complete equipment, line units, or single items. Separately check equipment that can be sold, items to be removed, and recovered metal items.

Even if it is an old food machine, we check the manufacturer, model number, year, operating condition, storage condition, and stainless steel value.

We can consult with you if we have pictures and configurations of the entire line, including packaging machines, labelers, sealing machines, weighing machines, conveyors, etc.

Check refrigerators, work surfaces, sinks, ovens, dishwashers, and stainless steel equipment in restaurants and food establishments.

We also check inquiries regarding only metal items, such as iron, stainless steel, aluminum, copper wire, motors, control panels, etc., based on quantity and area.

Yes. By separating items that can be purchased, items that can be collected, and items that require prior confirmation, we make it easier to understand costs and work details.

You can consult with us. We separate items to be left behind, items that can be purchased, and items to be salvaged, and we also accept photo consultations from a distance.

We are compatible. Check in a reasonable order, such as organizing each room, the whole house, and before the house becomes vacant.

It's possible. We will confirm the exterior, interior, amount of remaining items, location, and desired timing, and guide you through the process of cleanup and assessment.

It's possible. Check all desks, chairs, shelves, lockers, OA equipment, metal racks, and inventory items.

We recommend 5 to 10 sheets at first. It is easy to judge if there is an overall view, a close-up view, a name plate, an exit, stairs, elevator, and parking location.

For factory equipment, food machinery, kitchen equipment, and packaging machinery, it is easier to confirm the manufacturer, model number, and year if there is a nameplate photo.

This is important if you have heavy items or large furniture. Please send a photo showing the entrance width, stairs, elevator, and vehicle parking location.

For initial consultation, you can go to the city, ward, town or village. If you wish to proceed with an on-site assessment or schedule adjustment, please confirm the detailed address.

You can consult with us without a company name regarding the collection of unwanted items or sorting of personal belongings. For corporate projects, if you have the company name, it will be easier to get a quote and contact you.

If we have the photos, items, quantity, address area, and desired time, we can give you an initial response by email. If you are in a hurry, it is faster to call or use LINE.

Estimated reception time is 9:00-20:00 / Consultations are accepted all year round. If you are unable to come out due to work, please call back or check on LINE.

Yes. A short video that shows the entire equipment, operating status, and removal route is useful for assessments and work decisions.

Yes. Please read the LINE QR code on the page or open the official account from the add friend button.

We will review the content and usually reply as soon as possible. If it is urgent, please be sure to send your phone number and desired time.

Yes. After confirming the property through a free assessment, we will inform you of the possibility of incurring costs, the possibility of purchasing the property, and any points that require on-site confirmation.

Initial consultation and photo confirmation are free. We will inform you of the conditions for on-site support after confirming the area, item, quantity, and delivery conditions.

We will guide you to a free on-site assessment depending on the content, area, and quantity. If you are far away or require special work, we will check the conditions in advance.

We will check the rough estimate using photos and basic information, and then determine the final amount by checking the actual item, operating condition, delivery conditions, and market price.

We can consult with you depending on the content of the case. We will confirm purchase, collection, and removal separately, and inform you of payment terms in advance.

Prior confirmation is required regarding legal handling, hazardous materials, liquids, medical waste, etc. Please send a photo and item name.

We check the legal treatment of refrigerators, washing machines, televisions, air conditioners, etc., and distinguish between items that can be purchased or items that require proper disposal.

If there is a possibility that the waste falls under the category of industrial waste, we will confirm the item, location, amount, and necessary permits and partners and provide guidance.

If permission or specialized work is required, we will confirm the availability, partner, and scope of work, and will not give unreasonable guidance.

If personal information or important documents are included, please check the separation and storage methods in advance. The scope of work will be determined during the consultation.

It can take a short amount of time for a small amount, but it can take from half a day to several days for an entire house or factory equipment. Please check the photo and quantity for an estimate.

You can consult with us. It will be easier to schedule schedules if you send us your desired date, site address, and available work hours early.

We will check based on building rules, neighborhood environment, safety conditions, and work content. First, please send us your desired time and site conditions.

Judgment will be made based on the details of the case, key handover, on-site inspection, and presence or absence of valuables. We will not perform any work without prior confirmation.

Yes. We will confirm the photo, location, key status, who can be present, and desired time, and guide you on how to proceed.

You can check the industry, construction time, processing details, and supported services on the construction example page. It can also be used for consultation on similar projects.

Click the "Write a review" button on the page to proceed to the Google review page. It would be encouraging if you could post your impressions after completing the work.

Adjustments can be made before the official schedule is confirmed. We will check depending on the situation if the work is about to start or if it has already been arranged.

Yes. You can make a decision after checking the contents. Rather than forcing a contract, we will move forward after agreeing to the terms.

We will check the photos and basic information, perform additional confirmation by phone or LINE, and proceed with on-site assessment, estimate, and work schedule as necessary.